The Good, the Bad and the Ugly of Going Contactless

The new direction of the travel experience, from walking through the doors of the airport, checking in and transitioning on to the plane will involve a lot less personal contact with airline staff. Contactless, being the hype word for over a decade, has taken on another meteoric rise in use.

With everyone promoting the benefits of contactless, we don’t deny the long list of positives. We do however have to investigate and question: is taking away all possible surfaces, the necessary course of action to improve traveller confidence and employee safety? It has been reported that the virus is expected to last a long while despite global vaccines rolling out.

The travel industry has been hit hard by the pandemic.

In 2019, the UK London Heathrow airport poured USD$69 million into the world’s largest deployment of biometrically enabled products proving that the global market is accelerating the cause. However, in 2021, the economic downturn across the board has shut down many immediate deployment plans and realistic alternative plans that do not involve multi-million dollar investments have been rolled out for the health and safety of passengers, staff and flight crew.

The other area of concern is the culture change towards technology and some passengers choose to opt-out and use the manual route. In regards to privacy concerns, there is the issue of technology that complies with privacy laws, which is an ongoing debate.

Unavoidable Contact

As we brace ourselves to further disconnect with one another, we can find other ways to calm frayed nerves and manage what perhaps a quick-fix and fancy technology may not.

With new variants posing a risk to air travel recovery, we will have to live with the coronavirus possibly indefinitely even though infections have slowed globally 44.5 per cent over the past month.

ECDC chief Andrea Ammon, told AFP in an interview, that he urged European countries in particular not to drop their guard against a virus that “seems very well adapted to humans“.

Vaccination Rollout

The virus has claimed 2.4 million people, with over 107 million global infections. Though vaccines are being rolled out, albeit at different logistical rates, many countries were still pushing the stay at home rule including Britain, Italy, Portugal and Australia.

Particularly suffering the toll of the infectious virus, was the United States, which struggled to keep the infection rate under control and on Friday, health authorities came up with an aggressive detailed plan.

Strategic Health Plans

A necessary strategic plan includes vaccinations, universal masking, handwashing, disinfection and contact tracing when it comes to air travel plans and passing through airports.

With the different variants of viruses and bacteria not just on surfaces, it can remain airborne. With human habits including physical disinfection, it makes sense that the environment is disinfected. Disinfection whether it be with chemicals or UV-C light, the real issue is with lowering the margin of error when thoroughly cleaning.

With chemicals that likely have harmful ingredients sprayed or used to wipe down manually through a cloth, that can cause issues like Chronic Obstructive Pulmonary Disorder (COPD), areas may be missed on walls, floors, or ceilings.

Bleach and other disinfectant exposure may lead to Chronic Obstructive Pulmonary Disorder (COPD)

Back up disinfection using UV-C disinfection robots which have long been used in hospitals and now is present in airports, restaurants, offices, shipping malls and toilets, all high volume areas.

Lowering Upfront Costs

With UV-C LED technology relatively new, OTSAW built the world’s first successfully laboratory tested human Coronavirus exterminating machine using OTSAW’s patented UV-C LED, the O-RX. Based on results and tests completed on August 21st 2020, a 99.9% efficacy for disinfection was achieved within 5 minutes for the OTSAW O-RX at a working distance of 2.5m.

Working alongside many of their clients and requests, OTSAW leases out the autonomous robots, the AeroX, TreX and O-RX on a monthly basis, without having to purchase the robots, which means lower upfront costs. This subscription basis helps companies with flexibility, allowing a faster response time in customer experience, from setup, deployment and operations. All of which includes, training, maintenance and software updates.


TreX is the world’s first UV-C LED portable disinfection unit to be time and cost-efficient, environmentally friendly, and easy to use in various spaces.

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