Robotics Field Service Engineer ( Based in U.S)

Full Time
OTSAW UNITED STATES
Posted 9 months ago

JOB DESCRIPTION

Professional in charge of servicing and repairing the OTSAW Products including but not limited to Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV)

ROLES AND RESPONSIBILITIES

  • Servicing of OTSAW Products from assessment to maintenance and testing
  • Attending to Tier 2 technical issues including but not limited to the minor hardware and software issues via remote or on-site support
  • Training of Robotics Field Technician in performing Tier 1 technical support
  • Taking charge of the designated site in ensuring that all operations requirements are met
  • Managing of onsite team specially in terms of schedule planning, initial leave approval and assisting in escalating other matters to the management
  • Monitoring of the spare parts, tools and other OTSAW equipment onsite
  • Executing other related tasks on behalf of Robotics Field Operations Team whenever necessary
  • Providing useful feedback and idea to the Robotics Field Manager in improving quality of work and procedures
  • Working closely with Robotics Field Manager in meeting the team’s objective

SKILLS AND QUALIFICATIONS

  • Bachelor’s or Associate’s degree in Mechanical/Electrical/Computer Engineering or other related fields is preferred
  • Associate’s degree in Mechanical/Electrical/Computer Engineering or other related fields is required
  • Relevant certificate or license will be an added advantage
  • Proven work experience as Robotics Field Engineer or similar role
  • Knowledge and experience in Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV) will be an added advantage
  • Hands on experience in mechanical/electrical hardware troubleshooting and repair
  • Ability to read and interpret mechanical / electrical prints and other related technical documentation
  • Strong working knowledge of equipment, tools and components used in the industry
  • Meticulous, organized and able to keep tight timelines with good communication and customer service skills
  • Comfortable travelling locally and overseas on a short notice
  • Ability to work independently and remain professional under pressure
  • Possessing a valid driving license will be an added advantage
  • Physical fitness to lift heavy equipment and work in confined spaces

Job Features

Job CategoryOperations

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