Field Service Technician

Full Time
Kaki Bukit View, Tampines
Posted 6 days ago

Job Description:

Responsible for the timely delivery and deployment of the robots. You will support the Project manager on project delivery, deployment and after sales support.

Roles and Responsibilities:

  • Customer-facing support for in-house, on-site, and/or remote troubleshooting, repairs and support of equipment with the ability to make quick and accurate decisions regarding service status of on-field robots and advise on next course of action, whenever necessary
  • Excise flexibility at work such as to travel to customer sites on short notice and/or to work within the customer work environment and hours, together with night shifts whenever necessary
  • Getting hands and feet dirty: lying on ground to attend to mechanical faults and issues of robots, changing of spare parts, and general maintenance and overhaul of the robot
  • Work with the Operations Team Lead and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge
  • Process: Follow the defined workflow and procedure
  • Preventive Maintenance: Perform simple robot mechanical preventive maintenance
  • Continual Improvement: provide useful feedback and idea to the engineering team to improve quality and easy to produce.

Requirements

  • Minimum Local Nitec / Polytechnic Diploma in related fields.
  • Fresh graduates are welcome to apply
  • Ability to read and interpret mechanical, electrical, and/or electronic prints and other related technical documentation
  • Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers
  • Computer literate and with basic networking skills (LAN/WAN) and computer literate
  • Meticulous, organized and able to keep tight timelines with good communication and presentation skills
  • Driving License Class 3, preferably
  • Comfortable travelling islandwide / overseas once pandemic is over.

Job Features

Job CategoryOperations
Career LevelJunior Executive
QualificationHigher Nitec in Engineering Sciences
Years of Experience1
Job TypePermanent
Job SpecializationsEngineering, Information Technology
Salary$1800 - $2500

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